Privacy Policy

Updated 15 September 2026.

Who we are

Silk Pyjamas Company is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938. Our administration address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Contact us through our contact page about personal information.

Information we use

We use the contact details, delivery address, order contents, embroidery text and messages you provide to process orders, answer enquiries, arrange delivery, handle returns and maintain transaction records.

Service providers

Payment, hosting, email, customer-support, order-management and delivery providers process information needed for their services. Card details are handled by the payment provider. Our international support and fulfilment operations and some service providers operate outside Australia; contact us for details of the countries relevant to your enquiry or order.

Cookies and embedded services

The basket and cookie preferences use browser storage. Optional Google Analytics loads only after consent. You can change your choice through Cookie settings in the footer. Contact, review and chat services process information you submit. Do not send card details or passwords in messages.

Access, correction and complaints

Contact us to ask about access or correction, raise a privacy complaint or request information about our handling of personal information. We may verify your identity and retain records required for accounting, disputes and legal obligations. Applicable rights under the Privacy Act 1988 remain available. If a concern is unresolved, you may contact the Office of the Australian Information Commissioner.