{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free tracked delivery on orders of $75 or more after discounts; a flat $25 delivery charge applies under $75. Express delivery is $25. Allow 5 to 7 days after 24 to 48 hours handling.",
    "content": "Shipping & Delivery Updated 15 September 2026. Delivery options Delivery is A$25, or free standard delivery when the goods total after discounts is at least A$75. Express delivery is A$25, including for orders that qualify for free standard delivery. Estimated timeframes Allow 5 to 7 days for delivery after 24 to 48 hours handling. Personalised embroidery adds 2 to 3 days. These are estimates; contact us before ordering if you need an item by a particular date. Tracking and destinations Tracking is emailed after dispatch. Items may arrive separately. Choose an eligible destination in your basket and check the delivery total. Track your parcel or contact us for help.",
    "url": "https://silkpyjamas.com.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Voluntary returns within 15 days of purchase, subject to conditions, a A$49 handling deduction and return postage. applicable consumer rights are unaffected.",
    "content": "Refunds & Returns Updated 15 September 2026. Your Australian consumer rights Our goods and services come with consumer guarantees under the Australian Consumer Law. Depending on the problem, you may be entitled to a repair, replacement, refund or other remedy. Our voluntary return conditions, time limits and fees do not limit these rights. Read the ACCC guide to consumer guarantees . Voluntary returns For a change of mind, incorrect size or an item no longer needed, contact us within 15 days of the original purchase. Keep the original packaging and proof of purchase. Purchases from other retailers are excluded. The voluntary return policy has a A$49 packing and handling deduction per order. You pay tracked return postage to the original warehouse. Contact us for the correct return address before sending anything. Damaged, missing or incorrect items Contact us promptly with your order number and details of the problem. We may ask for photographs or other information. We cover applicable return postage for damaged or incorrectly supplied goods. Consumer-law remedies remain available. Cancellations Contact us within 12 hours if you need to change or cancel an order, before packing or shipping begins. Voluntary cancellations have a 12.5% service and processing fee. Once dispatch has begun, use the returns process. This fee does not apply to remedies required by consumer law. Refunds After the return is received and checked, approved refunds are processed within 24 to 48 hours to the original payment method, or account credit if you request it. Your payment provider may take additional time to display the refund. Personalised items Check your embroidery text and chosen product carefully. Ask us about voluntary return eligibility before ordering personalised goods. Consumer guarantees still apply. Contact us about a return",
    "url": "https://silkpyjamas.com.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Silk Pyjamas Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Updated 15 September 2026. Who we are Silk Pyjamas Company is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938. Our administration address is Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia. Contact us through our contact page about personal information. Information we use We use the contact details, delivery address, order contents, embroidery text and messages you provide to process orders, answer enquiries, arrange delivery, handle returns and maintain transaction records. Service providers Payment, hosting, email, customer-support, order-management and delivery providers process information needed for their services. Card details are handled by the payment provider. Our international support and fulfilment operations and some service providers operate outside Australia; contact us for details of the countries relevant to your enquiry or order. Cookies and embedded services The basket and cookie preferences use browser storage. Optional Google Analytics loads only after consent. You can change your choice through Cookie settings in the footer. Contact, review and chat services process information you submit. Do not send card details or passwords in messages. Access, correction and complaints Contact us to ask about access or correction, raise a privacy complaint or request information about our handling of personal information. We may verify your identity and retain records required for accounting, disputes and legal obligations. Applicable rights under the Privacy Act 1988 remain available. If a concern is unresolved, you may contact the Office of the Australian Information Commissioner .",
    "url": "https://silkpyjamas.com.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Silk Pyjamas Company.",
    "content": "Terms & Conditions Updated 15 September 2026. Your Australian consumer rights Our goods and services come with consumer guarantees under the Australian Consumer Law. Depending on the problem, you may be entitled to a repair, replacement, refund or other remedy. Our voluntary return conditions, time limits and fees do not limit these rights. Read the ACCC guide to consumer guarantees . Terms & Conditions We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time. Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement. You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c) violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. The owners of this website may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and The owners of this website has no obligation to investigate the source of any such access or use of the Site. By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by The owners of this website in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify The owners of this website of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.",
    "url": "https://silkpyjamas.com.au/terms-and-conditions/"
  }
}